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All technology packages we recommend and supply or configure are customised to each individual’s communication needs.
Example packages:
Example packages:
Client A:
80-85-year-old with poor eyesight, good hearing and reasonable dexterity, is moving into a nursing-home room.
Technophobic, the only technology comfortable using is TV.
The nursing home states that the resident needs to supply their own TV for the room.
The facility supplies a reliable WiFi network with a fixed password that does not change and a landline device.
The client has relied on the landline in his previous living arrangement but family members are concerned that declining vision is making that harder and grandchildren would love to be able to video call.
Click to view tailored package:
Tailored Technology and Support Package for Client A:
85” Smart TV compatible with Duo video calling app.
Compatible UltraHD Webcam and Microphone enabling video calls to be made directly through the TV.
Professional installation, connection and setup of both devices.
Creation of accounts for the smart tv app store and duo app.
Importation of family and friends contact details into video calling app.
3x 1-hour one-on-one familiarisation and support sessions to get the client comfortably using video calling through the TV to communicate with grandkids.
24x Monthly check-in calls by Senior Connections staff to ensure the client has no difficulties using the package to communicate.
Clients B & C:
Husband and Wife moving from own home into a small suite in an assisted living facility. Both have good hearing and dexterity, the wife's eyesight is good but the husbands’ eyesight is fading.
Both tech-savvy, moderate internet users, both use iPhones, wife heavily uses her iPad while husband uses 27” iMac.
The assisted living facility says that WiFi is available for the residents to use but cannot provide any details on logins or stability. Senior Connections staff investigate and find that the internet connectivity offered by the facility is hotel guest style (requiring login through a webpage and expiring after 2 days).
The family wants a solution that enables the couple to be always connected and make video calls on a large screen so the husband can clearly see great-grandchildren who live overseas.
Click to view tailored package:
Tailored Technology and Support Package for Clients B & C:
Portable 5G modem that supports 6 WiFi connections with 120GB per year data sim.
Apple TV to enable screen casting FaceTime calls to the client’s TV.
Determination of optimal placement of modem in the suite, setup and configure the modem, and connection of all clients devices to the new WiFi network.
1x 1-hour familiarisation sessions to get the clients comfortably using the Apple TV and Screen-Casting their FaceTime video calls via Airplay.
Client D:
70-75-year-old with good eyesight and dexterity, but poor hearing, is moving to a retirement village after partner passed away.
Has predominantly relied on landline phone but now struggles to hear during phone calls, uses an iPad and has an old iPhone for emergency use.
The client has to specify if she requires an NBN connection in her Villa.
Click to view tailored package:
Tailored Technology and Support Package for Client D Option 1:
Specify no NBN connection required.
iPad Air Wifi + Cellular model and 8GB per month mobile plan with extra sim.
Headphones with W1 chip compatibility (enabling zero-config connection to iPad).
Third-party charging stands for both devices.
Setup and configuration of both devices, Setup of neat and tidy tech charging station on a table beside client's favourite chair.
Transfer of customers accounts (Apple ID, email, etc) from old iPad to new device.
Configuration of settings within the clients iPhone and iPad so that calls (incoming and outgoing) now going to and coming from the iPad.
Connection of the headphones to the iPad and configuration of accessibility settings on the iPad so the headphones output volume is sufficient for the client to hear properly.
5x half-hour one-on-one familiarisation and support sessions to get the client comfortably using the iPad to make and receive phone and video calls
24x Monthly check-in calls by Senior Connections staff to ensure the client has no difficulties using the package to communicate.
2 years ongoing device management service and device remote access and monitoring service where our staff manage the maintenance and security of the iPad for the client.
Tailored Technology and Support Package for Client D Option 2:
Specify that an NBN connection is required.
iPad Air Wifi only model
Headphones with W1 chip compatibility (enabling zero-config connection to iPad).
Homekit compatible smart video doorbell.
3 Lamps with WiFi-connected smart lightbulbs.
Third-party charging stands for both devices.
Setup and configuration of NBN Modem, Setup and configuration of iPad, Setup of neat and tidy tech charging station on a table beside client's favourite chair.
Transfer of customers accounts (Apple ID, email, etc) from old iPad to new device.
Configuration of settings within the clients iPhone and iPad so that calls (incoming and outgoing) now going to and coming from the iPad.
Connection of the headphones to the iPad and configuration of accessibility settings on the iPad so the headphones output volume is sufficient for the client to hear properly.
Professional installation of video doorbell and lamps and configuration of the lamps and doorbell within the Home App on the client's iPad so when someone approaches the door the lamps flicker and a video of the visitor appears on the iPad.
5x 1-hour one-on-one familiarisation and support sessions to get the client comfortably using the iPad to make and receive phone and video calls and use the Home app to greet visitors through the doorbell.
24x Monthly check-in calls by Senior Connections staff to ensure the client has no difficulties using the package to communicate.
2 years ongoing device management service and device remote access and monitoring service where our staff manage the maintenance and security of the iPad for the client.
Client E:
75-80-year-old with good hearing, dexterity and good eyesight that is just beginning to decline, has moved to a nursing home after having a fall.
The Client is quite tech-savvy have used Android phones for a long time, and has recently upgraded her phone to Samsung Note with a data plan that more than covers her needs.
The nursing home supplies multiple reliable WiFi networks some with a fixed password that does not change.
The client is considering purchasing a laptop but does not want to have to learn to use another operating system and also wants to be able to connect her phone to the TV provided in her room to view photos.
Click to view tailored package:
Tailored Technology and Support Package for Client E:
A device that has a touch screen and keyboard that when the Client's phone is connected to it uses the phone as the brains for a laptop
Chromecast device to allow screen mirroring to the client's TV.
Setup and configuration of both devices, including identifying the ideal WiFi network to connect to.
3x 1-hour familiarisation sessions to demonstrate the features of the laptop conversion dock and the Chromecast device and get the client comfortably using both devices.
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